Privacy Policy

Last updated: October 17, 2026

Petalware (“we,” “us,” or “our”) respects users’ privacy and handles personal information appropriately in connection with the websites and software services we provide (the “Services”).

Our basic policy is to collect personal information only to the extent necessary to provide the Services and to handle it with clearly defined purposes of use.

1. Information We Collect

We may collect the following information when you use the Services.

• Account information: Your email address and information necessary to manage your account
• Contract and payment information: Products and services purchased, contract status, payment dates and times, amounts, transaction identifiers, and similar information
• Inquiry information: Information entered in the contact form and contact details needed to reply
• Technical information: Access logs, IP addresses, error information, and similar information necessary to operate the Services and maintain security

As a general rule, payment method information, such as credit card numbers, is collected directly by payment service providers and is not stored on our servers.

2. How We Use Information

We use the information we collect only for the following purposes.

• Creating, authenticating, and managing accounts
• Providing the Services, managing contracts, and checking payment status
• Sending notifications necessary to use the Services and communications about important changes or security
• Answering inquiries and communicating as necessary to address those inquiries
• Preventing unauthorized use, responding to technical problems, and operating the Services safely
• Retaining records required by law and complying with legal obligations

As a general rule, information collected through an inquiry is used only to address that inquiry. We do not add it to contact lists for advertising or sales promotion without the individual’s consent.

3. Requests for Help with Product Development

We may individually ask certain users, such as early users, to participate in interviews or discussions about their experience using our products and possible improvements.

Participation is voluntary. Declining a request will not adversely affect your use of the Services.

If you ask us to stop sending participation requests, we will stop sending similar communications.

Where necessary, we will separately explain how information obtained through interviews or similar activities will be used and the extent to which it will be made public.

4. Use of Payment Services

We use payment services provided by Stripe to process payments and manage contracts and billing.

Stripe handles information entered during payment, such as credit card numbers. We may obtain transaction information from Stripe as necessary to confirm payments, manage purchase histories, process refunds, respond to inquiries, and perform related tasks.

Please refer to Stripe’s privacy policy for information about how Stripe handles personal information.

5. Outsourcing and Disclosure of Information

We may outsource payment processing, system operations, email delivery, and similar tasks to external service providers to the extent necessary to provide the Services.

In such cases, we take care to ensure that these providers handle personal information appropriately and exercise necessary oversight.

We do not disclose the personal data we collect to third parties without the individual’s consent, except where required or otherwise permitted by law.

6. Cookies and Similar Technologies

The Services may use cookies and similar technologies for purposes necessary to provide the Services, such as maintaining login sessions and ensuring security.

We do not use collected information for advertising that tracks users’ behavior across different contexts or for behavioral targeting by third-party advertising networks.

7. Information Management and Retention

We take appropriate security measures to prevent unauthorized access to, disclosure of, loss of, and similar incidents involving the information we collect.

We retain collected information only for as long as necessary to fulfill the purposes for which it is used or for as long as required by law. Information that no longer needs to be retained is deleted or anonymized using appropriate methods.

8. Requests Regarding Personal Information

In accordance with applicable laws, users may request notification of the purposes of use, disclosure, correction, suspension of use, deletion, or other measures regarding their own personal information.

To make a request, please use the contact form linked at the end of this policy. We will verify your identity and respond in accordance with applicable laws.

In some cases, we may be unable to delete information immediately in response to a request, such as where we are legally required to retain it.

9. Changes to This Policy

We may revise this policy in response to changes in laws, changes to the Services, or other relevant circumstances.

We will notify users of important changes by appropriate means, such as posting a notice on the Services.

10. Operator Information and Contact

• Operator name: Petalware.com
• Inquiries about the handling of personal information: Please use the contact form on this website.